How Conversation Intelligence is revolutionizing Sales!

As a Sales head what amount of time do you spend comprehending why a few discussions advance into shut won arrangements and others don't? Or on the other hand why a few reps have higher win rates than others? 

Thanks to advancements in machine learning and artificial intelligence (AI), you no longer have to wonder about questions like this. Instead, you can use Conversation Intelligence to make sense of the highly valuable insights you get from customer-facing conversations to impact sales performance, your business direction, and the quality of rep coaching.

But first, what is conversation intelligence?

Conversation Intelligence is a latest Sales technology that is being adopted by the leading names in the B2B space. It deals with transcribing, analyzing and providing key insights for your pre-recorded Inside Sales conversations.

These AI-powered insights help Sales reps improve their conversations and close more deals. Companies using video conferencing tools like Zoom, GoToMeeting, Outreach, Skype, Hangouts etc are leveraging Conversation Intelligence heavily.

1. Sets Productivity Standards for reps

Discussion Intelligence gives a remarkable chance to see how your top vendors sell. This empowers you to make new execution models and benchmarks. Reveal what top reps state and do during various pieces of the business procedure, and how they progress bargains through the pipeline in new or one of a kind ways. 

By building up information upheld examples and best practices, you can lift your whole group's exhibition level.

2. Onboarding new hires!

Onboarding is a basic touchpoint in any association. It not just gives a stage to effectively incline reps to progress, but at the same time it's the place you build up your way of life. 

Conversation Intelligence can assist you with building up a training society - one where constant improvement and joint effort are desires and praised markers of your group's prosperity. 

Though before it was hard to open reps to a wide assortment of situations rapidly, building playlists for various phases of your pipeline, client types, and around key complaints empowers reps to learn speedier. 

In the past, reps were also inconsistently trained as they shadowed a variety of team members, often clinging to the style they liked best, and listened to completely different calls. Today, those challenges are eliminated with Conversation Intelligence.

3. Coaching Reps becomes easy

Just like with on-boarding, training is a zone that business heads know is significant, yet regularly battle to scale. Truth be told 47% of Sales pioneers admit they go through under 30 minutes training every rep every week. 

Nonetheless, poor training is one of the main reasons why salesmen come up short and quit. Truth be told 60% of agents state they'll leave if their business head is a poor mentor. 

Conversation Intelligence enables deals pioneers to scale training regularly through the usage of film audits.

4. Automate your note-taking process

Conversation Intelligence mechanizes note-taking and causes you compose information around watchwords or triggers. Reps can label key individuals inside the association who may profit by a scrap and utilize the client's voice in inward correspondence and even follow-up messages. "Recollect when you said... No? All things considered, here!" 

Since reps can follow the bits of knowledge that are assembled and get patterns, they feel all the more firmly associated with your business and dynamic procedure. 

Computerization likewise guarantees that the most unique data is followed after some time, including subsequent stages and potential dangers. 

As opposed to scoring bargains dependent on organize, arrangements can be scored and organized dependent on what really occurred in the discussion improving precision.

5. Spot opportunities and much more

When it comes to leveraging Conversation Intelligence for insights gathering, there are many ways you can draw insights from sales conversations.

Here are a few of the most common:

• Forecasting — assess signals that indicate a deal may be fast-moving or at risk

• Deal  Insights — get rich insights on specific deals and accounts, such as how different prospects object within a single deal

• Insights by Stage — identify best practices within each stage of the sales cycle that can help push a deal through faster

• Voice of Customer — bring the customer’s voice into your sales process, product development, and marketing

• Competitive Intelligence — understand why your team is losing or winning against competitors, what talk tracks resonate (or not!), and accurately track your win rates